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Step 1 | Place Order

Please place your order with our Personal Shopper via WhatsApp

Step 2 | Order

Kindly provide your shopping list together with your name, contact number, email address, My Lotus's account and payment method (online/ in-store).

Step 3 | Substitute Item

Should an item be unavailable, we will substitute it. Your Personal Shopper will contact you for confirmation.

Step 4 | Order Confirmation

Personal Shopper to confirm order and share the online payment link to you.

Step 5 | Online Payment

Make payment online and share the receipt to Personal Shopper. (Credit/ Debit Card, e-Wallet, Online Transfer)

Step 6 | Collection

Order to be collected by 6pm through any methods below:

  1. Self collection at dedicated counter instore.
  2. Drive through collection.
  3. Customer to arrange third-party collection (Lalamove, Go Get, etc.)

Instore counter payment is still available.

A barcode for payment will be sent once it’s ready for collection. Do use the barcode for payment at dedicated checkout counter.

Terms and conditions apply.

  1. Order & Collect service is free for now, available in all Lotus's stores and there is no quantity limit per order.
  2. Only valid for orders & collect on the same day.
  3. The shopping list should indicate item quantity and weight indication for fresh items.
  4. Order must be sent to us between 8am-4pm, on a first-come-first-serve basis as we have limited slots.
  5. Order must be collected before 6pm. If failed to collect after reminder call, the order will be cancelled.
  6. There will be no refunds or rejections if the customers were to make payment online.
Northen Stores
Store Name O&C Whatsapp
Bagan Ajam 011-62036748
Bandar Puteri Jaya 018-9448737
Bertam Perdana 017-2457690
Bukit Mertajam 011-64506245
Extra Ipoh 011-70209579
Extra Penang 011-69882331
Extra Seberang Jaya 011-70204246
Ipoh 011-39609224
Jitra 011-28728723
Kampar 011-51464845
Kota Bharu 011-11779810
Kulim 011-28404628
Manjung 011-70227162
Mergong 011-64054124
Penang Hyper 011-69712733
Pulai Hartamas 011-61341361
Seri Iskandar 011-64323382
SP South 011-28857743
Stargate 011-28426539
Station 18 011-62071305
Sungai Petani 011-53545010
Taiping 011-70740766
Tanjung Pinang 011-39764469
Teluk Intan 011-62293656
Central Stores
Store Name O&C Whatsapp
Ampang 011-63678218
Ara Damansara 011-69743850
Bukit Beruntung 011-62116020
Bukit Puchong 011-69655907
Cheras 011-28875799
IOI City 011-37989801
Kajang 011-63798195
Kepong 011-70018634
Klang 011-60546426
Kuala Selangor 011-21629164
Mutiara Damansara 011-70045489
Paradigm 011-28971904
Puchong 011-60835543
Puncak Alam 011-11684701
Rawang 011-28598933
Selayang 011-11507330
Setia Alam 011- 61619726
Shah Alam 011- 60578817
The Mines 011-69655907
Wangsa Walk 011-69706003
Southern Stores
Store Name O&C Whatsapp
Bahau 011-60594254
Bangi 011-69719348
Bukit Indah 011-61999634
Desa Tebrau 011-11558547
Eco Tropika 011-31703837
Jenjarom 011-31710037
KSL City Mall 011-62008244
Kulai 011-28445414
Lukut 011-60613133
Melaka 014-2351225
Melaka Cheng 011-63754525
Mutiara Rini 011-61222330
Nilai 011-60514668
Parit Raja 011-37916506
Plentong 011-16504019
Semenyih 011-69384156
Seremban 2 011-70215675
Seremban Jaya 011-63799459
Seri Alam 011-31708722
Setia Tropika 011-37695007

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