Electrical Policy

If the purchased product does not reach the expected quality, we will gladly make the exchange for you if the purchase does not exceed 7 days.

If it is more than 7 days, you can contact the nearest service center for repairs. Please refer to our Customer Service Counter for more information.

However, this Refund & Exchange policy is not applicable for all TV brand selling in all Lotus’s stores. Customer to contact Service Centre for assistance.

If there are damaged products (for WIRATA & LOTUS’S brand only) within 12 months from the date of purchase, you may exchange said product at the Lotus’s branch that you have visited, provided with the following conditions:-

• The original purchase receipt must be provided
• Warranty Card is available
• Items are in good condition & in original box/packaging

Items excluded from this policy are:

• All TV brands
• Fresh & frozen food
• Under garments (both men & ladies)
• Mobile phones & cameras
• Printing equipment, scanners & facsimiles
• Reduce To Clear

Please ensure your electrical product is tested before making payment.

Refunds are not allowed for all electrical brands.